I endeavour to post items the same or next day, especially if they are already made and in stock. Occasionally I have to make items from scratch which can add an extra day to the lead time. Please don't hesitate to let me know if you require your item quickly and I will do my best to help. Downloadable items are available immediately, small items are posted Royal Mail 2nd Class large letter, larger items are sent using the Royal Mail small package service. Any custom orders will be given individual lead times based on the work involved, and will be shipped using Recorded & signed for delivery via Royal Mail, enabling us both to track the package until it arrives safely with you.
All orders must be paid for before they will be shipped, and orders can be changed or cancelled up until they are shipped. The exceptions to this are: a) downloadable files - your file is instantly available as soon as payment is made, therefore no refunds can be made. b) custom orders - if I have made something specifically to your requirements, or personalised with names, then I will have sent photos for your approval during the making process. Any changes when completed will incur further costs, and no refunds will be given once you have approved the personalised/custom items.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
To ensure I comply with distance selling regulations, any item (excluding personalised/custom orders and digital downloads) can be returned within 14 days of purchase for a refund. Return postage is at the buyers expense, and the item must remain in the condition it was sold for the refund to be made upon receipt of the returned goods. Any faulty goods can be returned, at the buyers expense, for a replacement of the same item. Any custom orders will have had many convo's and photos sent for your approval before the item is completed and shipped, therefore no refunds are offered on any custom made items.