Have questions? Send me a message and you will receive a response within 24 hours :)
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Your files will be available to download once payment is confirmed. Here's how.
Payment is due in full prior to shipping. PayPal, Credit Cards or Etsy Gift Cards are accepted.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All sales are final with the exception of corrupted files or wrong item shipped.
There are no refunds on printable items as high resolution files are available immediately after purchase.
If at any time there is a problem or you are unsatisfied with your order, I will happily work with you to resolve the issue. Please contact me PRIOR to leaving feedback as I would love the opportunity to fix the existing problem. I work hard to make beautiful designs for my clients and your happiness is very important to me :)
Frequently asked questions:
Will the place cards arrive in time for my wedding? If you are unsure about timing, please send me a message. I will work with you to see if the order is possible!
For the editable PDF designs, is all of the text customizable? Yes :) As long as you have the correct software, there will be no issues.
For place cards, can I send you the paper to use? I would need to source the paper on my end to ensure compatibility with the ink.