Most items are made to order, please allow 3-5 days for your order to ship. Items are sent either USPS first class or USPS priority mail, depending on item(s) weight. Items over 1lb must be sent priority mail, items under 1lb will be sent first class. All of our u.s. deliveries include delivery confirmation, your delivery confirmation number will be emailed to you once your package ships.
Paypal payments accepted.
Returns & exchanges
If you are not completely satisfied with your purchase please message me within 1 week of receiving your merchandise so that a refund or exchange can be met. Items must be shipped back and paid for by the customer, shipping charges are not reimbursed. Items must be sent back in the condition received (i.e. new, unused condition). Please message me with questions at info[at]charcoaldesigns[dot]com. Thank You!
Wholesale Info: Charcoal Designs is available for wholesale, in fact we wholesale to shops all around the world, for instance Japan, the U.K. and Australia! If you are interested in receiving our wholesale brochure and information please email Laura Stokes Estrada with your resale number (resale number required for U.S. orders only) and shop information (shop name, address, website etc.) at info[at]charcoaldesigns[dot]com or message me here at Etsy. Thank You!