Dress orders within Australia are shipped via Australia Post with tracking number and will take between 7 to 10 weeks to be shipped from Brisbane.
FOR ALL OTHER ITEMS | Shipping details are shown on their listing page.
Orders are shipped from Ballandean, Australia.
International Orders Wedding dresses can take between 8 to 11 weeks to arrive and may be delayed in customs depending on the country. Please take this into account when ordering | Rush Orders are recommended if timing is tight. Try to purchase your gown at least 4 months prior to the date you will need it to arrive, this will allow for any delay in customs and possible alterations.
I am unable to mark "gift" on customs form.
All packages may be subject to duties and taxes will be the responsibility of the buyer and not Wedding Desire. Please ensure your shipping address is correct. If you need your order sent to an alternate address, please contact me immediately. Express postage is available for an additional cost.
Lost Packages and Shipping Issues Once we send an item, it is at the mercy of the carrier. If you would like to purchase shipping insurance, we highly recommend it. Please email us prior to making your purchase so we can set-up a listing that includes the added cost of the shipping insurance. We do not reimburse or replace items that have been lost during shipping. Also, please take care to list a secure shipping address to avoid problems with loss and theft.
Bridal Edge prefers PayPal transactions but will also accept all major credit/debit cards via Etsy's direct checkout. Please submit payment within 24 hours of purchase or your order will be cancelled. We also accept Etsy gift cards.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds are offered on ready to ship items ONLY. Ready to ship items are considered items that are currently in stock. If any customisation is requested, or a specific size, that garment is not deemed ready to ship, therefore NOT eligible for a refund.
Ready to ship returns must be shipped back within 7 business days of the item being received. There are NO refunds on custom orders as each item is made to fit your measurements and specifications | If supplying measurements for an item, please consider being measured by a recommended seamstress.
Shipping or postage pricing is not refundable.
If you are unhappy in any way, please contact me immediately so I can do my best to remedy the situation. My aim is to provide you with an enjoyable shopping experience from start to finish.
Size Chart (cm): measurements are close to accurate, but should only be used as a guide... Size..............Bust...Waist...Hip..Hollow to Hem
US 2 | UK 6......83.....65......91......149 US 4 | UK 8......85.....67......93......149 US 6 | UK10.....88......70.....96......151 US 8 | UK12.....90......72.....98......151 US10 | UK14.....93.....75.....101......152 US12 | UK16.....97.......79....105.....152 US14 | UK18....100.....83....109.....155 US16 | UK20....104.....86....112......155 US18 | UK22....108.....89....115......156
Measurements are the responsibility of the purchaser. But I am more than happy to assist with your size choice.
I can supply you with a diagram if needed as this is an important step.
Please take your measurements as accurately as possible. We recommend a professional to do this or use my guidelines below. All orders are made with your measurements in mind. Any changes in size is the responsibility of the purchaser/buyer. Please be advised that your dress may need additional alterations by a specialist once you have received it. The purchaser/buyer is responsible for these costs | and not Bridal Edge on Etsy. If you are unsure what size to order, please contact us so we can assist you, we are here to help.
Guidelines for Measuring Bust | Tape measure must be horizontal around your body at nipple height. Waist | Measure around your waits with your arms by your side. Full Hip | The biggest part of your hip(the fullest measurement around your hip or bottom) Thighs | The fullest part of your thighs around your body(important if purchasing a mermaid skirt) Hollow to Hem | The base of your neck in between your bones at the centre to 1cm above the floor Your Height barefooted | standing against a wall Your Height in your wedding shoes | standing against a wall OR just your heel height is fine.