Please check your mailing address is correct before ordering from any Etsy shop. After an order is mailed, nothing can be done to change the address!
Wherever you are in the world we will ship to you!! Items will be shipped in 1 to 3 business days. If you need your item shipped ASAP please put a note on the order form and I will do my best. If you need your item for a specific date please ask before ordering and I can advise you on whether it is possible what shipping method needs to be used.
We ship by letter mail (in a bubble envelope) whenever possible to save on shipping costs. If a packaged item is 2cm or over in thickness it must go by parcel post. If an item is mailed via letter mail and does not fit through the Canada Post 2cm slot it is returned to sender so I am only able to send via letter mail if the item is actually 2cm or lower in thickness.
Item can be shipped by any method you prefer. Generally, the price listed is for basic standard airmail but if you prefer express postage please let us know. No additional handling costs will be applied. if I do manage to ship an item for less, overages over $2 will be refunded to your PayPal.
CANADIAN SHIPPING (3-10 business days) I send most jewellery items by letter mail in a bubble envelope. If the package is over 2 cm in thickness it must be sent via Parcel post. If you would prefer to have your jewellery sent by parcel mail instead of an envelope, let me know and I will adjust the shipping for you but please be aware.. it is substantially more for parcel post. Parcel post within Canada is priced by distance, not by size (as per Canada Post) Any package with a thickness of over 2cm cannot go by letter mail and must go by parcel mail. Price for parcel mail in Canada START at between $12 and $17 depending on how far away you are. (Ontario $12, far provinces $17) This is for any parcel weighing up to 500g. We understand parcel post within Canada is high and if we can possibly fit it into letter mail, we do. Let me know where you are and I can give you the exact price. If you would prefer to check yourself, you may go to the Canada Post website, click on rates and fill in the information. Local - Ottawa is always free pick up or $5 for delivery
UNITED STATES SHIPPING (usually 5-10 business days) Please be aware that on rare occasion, there can be customs delays. They are very rare but not something I can do anything about. ON the few occasions they have happened, the item has shown up within 3 weeks
INTERNATIONAL SHIPPING (usually 10-15 business days) PLEASE be aware that there can be customs delays.They happen only occasionally but they do happen. I have no control over customs! :) The time frame is only an estimate as further locations can, understandably, take longer,
SUMMARY ( for those of you in a rush.. :) Remember to check your mailing address before ordering Shipping times are estimated!! Need it for a specific date? Please let me know Need upgraded shipping? Please let me know Please read the description before ordering.
We accept Paypal, Credit Cards and Etsy Gift Cards
Reservations If you would like to put an item on hold, we can hold it for you for up to a week.
Customers are responsible for import taxes where they apply. VAT is NOT included in the shipping price.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We welcome requests for additional information and descriptions to avoid any surprises. If you need extra measurements, photos etc please feel free to ask.
If you are not satisfied with your purchase, please contact us. We can be flexible!
If we have sent an item not as described we are happy to accept returns of goods post marked within 7 days of receiving but only if a return has been authorized. Please read the full description of the item before ordering. Measurements and condition are described in every listing and I cannot give a refund because the information was not read.
Please notify us when the item has been mailed so that we know to expect it. Items must be mailed with 3 business days after a refund has been authorized.
A refund will be given for the price of the item only minus any import fees, The item must be received in the original condition and properly packaged. Customer is responsible for shipping costs and any return taxes or customs fees. Orders cannot be cancelled if they have already been mailed. Due to the fact items coming from Canada to the US are now facing taces and processing fees, it is costly to make returns from the US, therefore please order only after reading the full description and asking any unanswered questions to avoid the need to return.
Shipping prices are set by Canada Post, I cannot change them. Any overages from multiple sales or Canadian purchases are refunded but otherwise, I cannot give discounts on shipping. I also am unable to lie on customs forms. I respectfully ask that you do not ask. I do not wish to be involved in drop shipping. My prices are set to be reasonable to customers, not to be marked up for others profit!