When We Ship: We do our best to ship most orders the same day we receive them by 2 pm EST, but our 1-2 business day shipping policy allows for fluctuations in shop activity levels (and bi-annual visits to Quilt Market!). Rest assured, this is our day job, friends. Our goal is to get your order off to you as soon as humanly possible.
Our Shipping Policy:
FLAT RATE SHIPPING : (For US orders. International, please see below) $5.48, no matter how much you order, with the exception of some larger books due to weight. These are shipped for $7.15. For verification, you can view your shipping cost at checkout prior to purchase.
INTERNATIONAL CUSTOMERS - PLEASE READ: Because we offer flat rate shipping within the US, which represents the vast majority of our business, we are unable to switch to offering accurate weight-based shipping elsewhere in the world. Our only option is to charge a shipping fee that will cover orders that exceed 3 pounds (approximately 8 yards of fabric, conservatively), and refund overages as they arise. To Canada: $45.00 USD, Everywhere Else: $70.00 USD. Should shipping costs fall beneath those amounts, rest assured we will refund at time of shipping. We thank you for understanding.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Customer satisfaction is our Priority! If you'd like to return items from your order, please refer to the below requirements to verify that your return applies:
You may return your fabric purchase for up to 7 days after receipt for a refund. A 15% re-stocking fee for cut yardage applies and items must arrive to us in original condition. This means it must be uncut, unused, and stain and odor-free. Due to copyright laws, patterns and books may not be returned. Clearance fabric (yardage priced at $7 or less/yard) is non-returnable. Customers are responsible for return shipping charges and original shipping charges cannot be refunded. Once returned items are received and deemed re-sellable, will we issue refund via original payment method. Please allow up to 7 days after receipt for your refund to be processed.
A Note About Price Matching:
Rarely but occasionally, we receive requests to price match one or more of our items against another shop here at Etsy. Our position is that each shop here at Etsy runs independently of every other one. We all price the way we price based on factors that are individual to our own shops. For this reason, we don't price match and if we could ask you the favor of not asking another shop to match our price, we think that would be really awesome. Think of us as all playing on the same playground together, where you, our fabulous customers come to visit and share in our fun. It's nice to be fair and let each shop play the way they play best.
We're happy to create them for you! The general process goes like this: 1) Send us a convo detailing the items you'd like us to include in your custom listing. If you have multiple other 'uncustomizable' items at our shop you also wish to purchase at the same time - let us know so we may weight them altogether and adjust our shipping method or amounts as necessary, and can give you an exact total in your custom listing. 2) We'll promptly create your custom listing, and send you the link. * *Please be aware - Your Custom Listing expires 24 hours from creation. ** 3) You click on the link and purchase. 4) We ship! It's that simple.
Please note: Your prompt purchase is very much appreciated, as the honest and true reality is that the creation of your listing involves a fee to Etsy to create it, as well as the removal of your reserved items from our general listing population so they're not otherwise purchased by another shopper. That said, STUFF HAPPENS and we GET IT. Should you, for any reason, need to cancel your custom listing prior to purchase, please let us know as soon as possible.