UK - Royal Mail, Signed For Second Class: estimated delivery in 3 working days, signature required. Rest of world - Royal Mail International Tracked and Signed
Shipping charges are flat rates so there is no extra charge for multiple items.
I do my best to package products to sufficiently protect them in their journey to you.
If packages are delayed in transit I will do my best to liaise with the shipping provider but please keep in mind it is largely out of my control.
I accept Paypal, Etsy giftcards or Credit/Debit card payments.
If payment is not received within 48 hours the order will be cancelled.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I am happy to refund or exchange provided the item is returned in a resaleable condition. I cannot accept yarn that has been wound into a ball. I cannot refund postage, nor can I cover the cost of returns postage.
I am happy to arrange custom orders, big or small! Just drop me a line, I love working on special requests.
Please note that prices are per single skein.
Wholesale is available on request to retailers.
Please note that due to the nature of the dyeing process, it is almost impossible for me to dye skeins and match them to previously purchased skeins. They will almost certainly not be the same and will most likely not match so if you want larger quantities of a colourway, please send me a message and I can dye larger batches together in one sitting for the best possible results. If you need more yarn for a bigger project, purchase the amount you need in one go. I'm always happy to chat and try to be as helpful as possible so feel free to get in touch.