if you order an item, I'm looking forward to receive payment via paypal immediately. but since there are always reasons why it's not possible to do so, I will not complain if you pay a few hours later. If you're having any problems that delay the payment for longer than 12 hours, please write me a message. If I don't receive payment or a message within 12 hours, I will cancel your order to offer the items to someone else.
If you're a UK resident and prefer bank transfer over PayPal, please write me a message immediately after making your purchase.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
The Vintage Queendom has a strict no refunds policy.
The only exception to this policy is in accordance to EU online selling laws, which is as follows: - EU customers have the right to return items within 14 days without the necessity to state reasons - shipping costs will only be refunded if the value of the good is more than 40 EUR - return shipping costs have to be paid by buyer
No refunds are issued for sewing patterns and all digital patterns. This includes EU customers.
Due to the strict no returns policy: If your items do not fit, I am happy to provide you with pictures of the items you have bought in order to resell them on your own terms and via your own channels.
NON-EU-CUSTOMERS, please note: Please note that itemsfrom The Vintage Queendom are shipped from United Kingdom. Your country may charge customs fees and/or hold your parcel at customs until these fees are cleared. It is your responsibility to pay these fees and to be informed about them upfront. There will be NO REFUNDS for unpicked items at customs. The Vintage Queendom will NOT be able to mark orders as 'Gifts' for customers to avoid paying these fees. The shipping charges you pay to The Vintage Queendom do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to The Vintage Queendom and I will be charged the customs fees plus return shipping costs. Therefore, I do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.