D I S C L A M E R ❤ Please keep in mind that sometimes the colors on the screen will differ from the actual product depending on different monitor and resolution settings. ❤ We DO Not accept returns, however we DO send a replacements ❤ Items or not to scale in some of the pictures. They are enlarged for you to view them better. If you need accurate size of the stickers please message me. ❤ All items are handmade in house and will not be 100% perfect, but I do try my very best to aim for 100% perfection. ❤ As mentioned above the mystery kit now comes with foil detailing. Please be aware that Matte kits will have specks, or black dots on them because foil does not adhere to Matte paper as well as glossy. We do try our best to make it look as best we could, but because they are hand foiled, there will be imperfection therefore I strongly recommend you to select the glossy kit for perfect foiling.
P R O C E S S I N G & S H I P P I N G ❤ You will be notified when your order is shipped out. Items are made and shipped from Canada. ❤ Please note processing time is different the Shipping time. Processing time is when your order is ready to be shipped out. Shipping time is up to the Postal Office, and I have no control over shipping time. PLEASE NOTE: It's the holiday season and this may effect the shipping time. ❤ Processing time is 7-10 business days ❤ Shipping upgrade is available (tracking# & will get there within 3-5 business days) ❤ With Pre-sale, shipping is free. I will be shipping with Canada Post Standard Lettermail. Because it's sent with STANDARD LETTERMAIL service , I have no way of tracking the orders when I hand it over to the Post office. However you can always upgrade your shipping with additional charge for your peace of mind. For Domestic/USA shipping upgrade is $12 CAD, for international its $17.50CAD. If you like to do so please contact us.
Don't see something in our shop? Please message me and I would love to add it for you!
You can find me on: ❤ YouTube: http://www.youtube.com/c/ThePinkRoomCompany ❤ Instagram: @thepinkroomco ❤ website: www.thepinkroomco.com ❤ twitter: @thepinkroomco ❤ facebook page: https://www.facebook.com/thepinkroomco ❤ etsy: www.thepinkroomco.etsy.com
Your order usually ships out within 7-10 business days during regular days. However, during huge sale seasons or holidays, processing and shipping time will be longer then usual due to a high volume of orders.
We ship our orders via Canada Post. To save on your shipping cost, all orders are sent out via postal mail. Once your order is sent out, I have no control of the package or what happens. However if you think something may happen to your order you can upgrade the shipping option at the time of your purchase. This upgrade includes a tracking number so that you know exactly where your package is.
Shipping for orders over $150 are automatically qualified for shipping upgrades.
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
PLEASE NOTE: Shipping and processing times are different from each other. Processing time is the time it takes to process your order in house. The order processing time DOES NOT include shipping time. Shipping time is up to the POSTAL SERVICE which I again have no control.
Shipping to be deemed "lost in mail"- For your package/order to be deemed as lost in mail it must be "lost in mail" for 90 days from the initial shipping date. As mentioned before, we are not responsible for any lost mail. We are not obligated to replace or resend your order. If you would like to know exactly where your package is, please upgrade your shipping option to tracking.
All payment are due at the time of purchase. If you need to cancel your order please do so within 24 hours of your purchase. Your order usually ships out within 7-10 business days.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Sorry we DO NOT accept returns or refund any purchases. However if you are not satisfy with our stickers/order please contact us as soon as possible (within 31 days of receiving them) and we can make further arrangements or replacements.
As for digital downloads. Due to the nature of the product, there is NO refund for digital downloads.
Please note, everything is handmade by me, please understand that there will be small tiny imperfections and are to be expected. However I always try my best to produce the best quality product.
1. Personal Information I Collect To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Canada, the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Canada Post is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Cindy Jukes, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org. Alternately, you may mail me at:
The Pink Room Co. PO BOX 59507 321 Lakeshore rd W. Mississauga ON L5H 1G8 CANADA