I will ship using Etsy's system shipping tool first class or priority mail, depending on your package weight. With both of these USPS shipping methods, you will receive an automatic package tracking number from Etsy.
Once your package leaves my possession with your paid postage and tracking number, I no longer have control of it. I cannot be held responsible for packages lost or mis-delivered by USPS.
Please make sure your ship to address is correct and up to date in Etsy's System. This is the address that will be used to pay, print, and ship your package, not your address in PayPal, even if you paid with paypal. It is your address on file with ETSY that is used to print your package label.
Paypal and Credit Cards through Etsy
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Woolhearts Return Policy - 1) Contact me at once on Etsy or within 3 days of receiving your order. 2) Package your return merchandise (you bear cost of return packaging) 3) The return merchandise will be REFUNDED ONLY WHEN 4) You return the merchandise via United States Postal Service either via First Class or Priority Shipping with a tracking number, no exceptions. 5) The refund must be to the same person or buyer, and applicable only to each individual transaction it was made from as long as the original name and address has not changed.
*** I cannot ship TO or refund merchandise returned to me FROM a P.O. Box.***
**********NO RETURN= NO REFUND******************* I reserve the right to refuse a refund for merchandise that is held for more than 10 days, or merchandise that is received back to me in damaged condition, OR
PDF patterns, paper patterns, and 9"x 12" felt sheets are NOT returnable for a refund. ************SALES OF THESE ITEMS ARE FINAL*************