Each item has a specified dispatch time so please check each listing for details. If you order customised jewellery or a jewellery commission it will take longer and this will be confirmed when your order is made.
If for any reason I am unable to deliver your items within this timescale you will be contacted.
All items are sent using Royal Mail. **Please note customers are liable for any custom duties and import taxes/ VAT**
Making a payment couldn't be easier. You make a payment for goods via PayPal, you can also directly via Etsy using debit or credit card if you prefer. Just follow the instructions on the screen. You will be asked to enter your PayPal details if you have an account or card details - It's as simple as that! This is all held on a secure server by PayPal and Etsy. For more details on PayPal please visit Paypal.com.
You can also pay by cheque, but you will need to contact me by email email@example.com. I will need to clear the cheque before I dispatch the items you wish to order. Any cheques should be made payable to Rebecca Handy
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I think you will be very satisfied with your purchase. But if for any reason you are not entirely satisfied with your purchase then I offer a 14 days returns policy. Please contact me immediately by email to advise me that you are returning the item and I will give you instructions for returns.
We will then refund you (minus postage) as soon as possible and in any case within 30 days.
If you wish to cancel your order please contact me as soon as possible. If the item has been dispatched you must return the item to us at your own cost. Original postage charges will not be refunded.
For your protection we recommend you use a recorded delivery service for returning items. You must also make sure that items are securely packaged and in their original condition on returning them to me.
Please not: Earrings cannot be returned due to hygiene reasons. Customised items and commissions cannot be returned.
Faulty goods In the unfortunate and unlikely event that an item is found to be faulty or damaged please contact me by email as soon as possible and return the item within 7 days for a full refund (including reimbursement of delivery charges), exchange or repair.
If you add yourself to my mailing list at www.rebeccahandy.co.uk you will be kept up to date with special and often exclusive offers and special discounts, news and more!
Out of stock items Whilst every effort is made to ensure items on my Etsy store are updated this may not always occur. If you order an item that has been sold I will email you to see if you wish to purchase an alternative item or cancel your order.
Handmade Service I offer a bespoke service for commissioned items - please get in touch if you'd like something unique and I'd be happy to help.
Content I will try to ensure that the content on my Etsy store is always up to date but you should treat the content for your general information and use only. It is subject to change without notice.
Copyright All the material and content on this website is owned by Handmade by Rebecca Handy. Use or reproduction is prohibited unless it has my express and written consent. The content of this website and all jewellery designs are the copyright of Handmade by Rebecca Handy. All rights reserved.
Disclaimer I make no representations or warranties of any kind, expressed or implied, about the accuracy, reliability, suitability or availability of the information, products or related graphics contained on the Etsy store for any purpose. I attempt to illustrate the colour and design of the jewellery and other products as accurately as possible. I often use natural products and therefore the colours and textures vary as do the representation on different browsers and computer monitors.