All orders will be shipped within 1-3 business days from the date of payment.
All packages will be sent via Royal Mail.
All orders are sent via Royal Mails 1st class signed for service unless noted otherwise.
If the shipping address is different from the address provided through Etsy or PayPal, please contact the seller prior to payment.
If the Etsy and PayPal addresses are different, and no special instruction has been provided, MissClementineonline will send the order to the address provided through Etsy.
Ships to selected countries
If items have been lost or damaged in the post I am sorry I cannot be held liable.
Purchasing online with MissClementineonline on Etsy… Your Checkout options are:- Option 1: ‘Credit Card’ to pay securely with a credit card Option 2: ‘PayPal’ to securely pay with your paypal account. After signing in to Etsy and completing your secure online checkout, MissClementineonline receives your Payment Confirmation and gets your order ready for dispatch in 1-3 working days.
I am not liable for any taxes or import duties for items that are shipped overseas.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Everything is hand made and uses items that have been pre-loved. There maybe areas of wear and tear but these are characteristics that add to the uniqueness and the beauty of your handmade item.
If for some reason you are not happy with your purchase please notify me immediately so I can solve the problem.
if you wish to return an item then you will be responsible for the cost.
I'm sorry but at this time MissClementineonline cannot accept refunds or exchanges, so please purchase seriously.
Additional Policies and FAQs If you're purchasing a MissClementineonline item as a gift, special packaging and a hand written note can be included at no extra cost. Please use the "contact the seller" link at the bottom of the page to inform us of the occasion, shipping address, and personal message to be included in the package
Privacy Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of MissClementineonline. We aim to provide the highest service to our customers and respect your privacy like our own here at MissClementineonline. Security MissClementineonline does not collect or record any details you may provide when purchasing products from our website. Your credit card details are processed by our Payment Processor, ETSY/PAYPAL.