All patterns are sent by email or instant download via Etsy, you will need an up to date version of Adobe Acrobat Reader to be able to view and print off your own copy. The pattern is in a pdf form and in the case of email delivery is sent as an attachment to the email message. Make sure that you give the correct email address and that you do not have a spam filter which will block the message. For patterns by mail I try to post 1 to 3 days from purchase. I always aim for the cheapest possible and may re-use packaging if appropriate. Please note that there may be some considerable time delay in actual delivery this is beyond my control and may be due to customs.
Many patterns are now available as Instant Downloads. For the email patterns these are sent as soon as possible allowing for the difference in time zones - usually within 24 hours - as soon as your payment has been cleared. I only accept Paypal - thank you.
Returns & exchanges
Due to the nature of sending a pattern by email - I cannot accept a return. However I am always open to discussion and will offer good customer service. I have NEVER let anyone down and to date every person has received their pattern.
I am always happy to try to help you in your project... be it stitch pattern, yarn help, sewing advice or any other problem you encounter with one of my patterns.