Parcels will be shipped USPS First Class or Priority Mail, depending on size. Expedited shipping options are available at an additional cost.
Delivery confirmation and/or insurance, if desired, are optional and carry extra fees. Please contact me to arrange for these shipping services before you buy so I can quote the costs for you.
Please note that Golden Leaves is not responsible for packages lost in the post if they are not insured.
Paypal: Please note that if you pay via e-check, it takes several days to clear and your item will not be shipped until the payment has cleared. Please no personal checks or cash.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds & Exchanges: Golden Leaves is unable to handle exchanges, as the vast majority of items are one-offs. Items are offered as-is. If you have any questions, please ask before you buy.
If you are unhappy with an item, please contact me within three (3) days of receipt of the item. Returns *must* be received by me within (5) days of this contact. Original shipping costs are not refundable and a 20% restocking fee will be assessed on all returned items. Return postage is the responsibility of the buyer. For international buyers, Golden Leaves is not responsible for any customs duties that may be assesed.
If your insured item is damaged in transit, please contact me to arrange for repair or refund.
At this time, Golden Leaves is unable to entertain custom orders.