Once full payment is received items will be shipped within 1 business day.
Orders not paid for within five business days will be relisted.
I will as far as possible use recycled boxes to post but take absolute care that your item arrives safely. Shipping prices include all packing materials and there is no service charge and no hidden charges whatsoever.
Heavy and fragile items will be sent via MyHermes courier within the UK. Smaller and less fragile items will be sent first class via Royal Mail, as per Royal Mail current rates see prices on their website.
I appreciate every customer so if your country is not listed for shipping, please do let me know. I will do everything where possible to ensure an item you wish to purchase will reach you.
International buyers – please note:
Import duties, taxes and charges are not added on and I do not add anything on top of the flat rate of shipping.
I also put the customs value to a low amount, to make sure you will not pay import duties.
Due to the expense of international shipping, I can offer substantial discounts if you combine multiple items.
REGISTERED POST/SPECIAL DELIVERY
If you would like an item sending special delivery please let me know on order and I will arrange for this to be sorted at an extra cost.
Carefully packaged and most items can be shipped worldwide. I can combine postage for you if purchasing more than one item. Please ask for a postage quote when buying multiple items.
I only ship to the address stated in PayPal. Please check that your PayPal address is up to date.
Botanical Vintage accepts all payments through Direct Checkout, Etsy Gift Cards, Paypal and International Bank Transfer.
I will happily reserve items for you for up to 14 days.
New to Etsy? Here's a helpful guide to making your first purchase:
Here is a short guide for using Paypal for Etsy purchases: http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/
Returns & exchanges
I aim to please and hope you will be happy with the purchase you make with Botanical Vintage. If however, you are not, please contact me.
I offer a 100% refund if the item is not to your liking, or as expected. However, please do take the time to read the description of the item you wish to purchase. Please contact me if you require further details or photographs of an item.
Sorry but I can't refund the cost of your return shipping.
**I will do my best to highlight any obvious flaws, but please note that these are vintage items which have been pre-loved and used before, and as such there may be small signs of wear**
I work hard to inspect, photograph, measure, describe and freshen up all of my items where appropriate and carefully package before sending to you. I sincerely believe that you will be delighted with your vintage purchase.
Please purchase insurance for your item(s) if you are concerned about loss or damage during shipping. I package each item carefully and label them appropriately for safe delivery and therefore do not accept liability for breakages in transit.
I really appreciate all Etsy feedback and ask that If you are unhappy with any aspect of your transaction, please let me know before leaving negative feedback, I will do my upmost to resolve any issues.
In addition, gift boxes are available upon request . This will be an additional charge to be advised on purchase.