We are happy to work with larger orders!! Contact us to work out the details/pricing and get a reserve listing.
If you would like us to customize something further, contact us and we'll be happy to work on that with you! If we need to charge an additional amount for any reason (for example, to add one of our designs to the Monogrammed Totes we offer), contact us and we'll quote a price.
FOR ALL ORDERS:
1. We copy and paste directly from your notes, so please proof read your notes to seller, as we are not responsible for any missed punctuation, spelling or date errors, or any errors you made in your notes to seller. In fact, that is why we send you a mock-up of your order for your approval. Since these are custom orders, please be on the lookout in your email/convo box for mock-ups. We will send you a mock-up once your order is placed. If we do not hear from you with an approval, we will send you another request. If we still don't hear from you within 48 hours of your order, we will proceed with the order as you requested and will not be held liable if you made any mistakes or changed your mind about something (i.e. thread color, design).
2. If you have not requested personalization, we will contact you to clarify whether or not that was an error on your part. If we don't hear from you, we will send you a second request. If we don't hear from you after 72 hours, we will ship the items as you ordered, without personalization, and if you actually wanted personalization but made the mistake of not ordering it or answering our emails, you will be responsible to ship the items back to us and pay for a new shipping for us to send the items back once we personalize them.
3. For rush orders, if you don't reply to our convo and don't approve the mock-up within 2 business days, we will stitch your order exactly as you ordered it, and if there is anything you would have wanted to change but did not request because you did not answer our convos or emails about the mock-up, you will be responsible and we will not be responsible or liable for following your original instructions. This includes if you accidentally spelled something wrong on the original or gave us the wrong date or information; we won't be liable for these errors.
We will do up to 2 designs/redesigns/mock-ups for you at no charge. If you request additional redesigns and mock-ups for any reason, including but not limited to change of thread color, change of font, change of wording, etc, we will require a $5 design fee for each additional redesign/mock-up. This is due to the time and effort on our part to make design changes, create new mock-ups, and to convo you.
If you do not include information such as thread color, font, design, etc, we will try to get that from you when we send a mock-up. If you do not give us that information, we will assume you will want the same as the sample in the listing you've purchased and do your order in that way, and cannot be held liable or responsible if you wanted something different but did not tell us.
