1. Refunds are not available due to the nature of instant downloads.
2. These are vector .PNG.JPEG .SVG .EPS .DXF & .Studio3 files. -> They are NOT embroidery files to be stitched out. -> You must have the appropriated software to unzip the downloaded files and upload/import into your cutter software.
3. Although I'm not an expert on the different cutter software (Silhouette, SCAL, Cricut, etc.), if you have a question, I will do my best to answer.
4. Upon payment, Etsy will notify you with an email, providing a download link to your files.
Your files will be available to download once payment is confirmed. Here's how.
I only accept the Etsy and PayPal as payment options.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Due to the nature of digital items, there are no refunds. So please make sure you read the listing to ensure it is exactly what you want. Each listing may have different format types (like SVG, DXF, EPS, Studio3, PNG or JPEG). These listings ARE NOT true type fonts or embroidery files.
***Due to the nature of digital items, there are no refunds.*** So please make sure you read the listing to ensure that is exactly what you need.
I'm not an expert on all the craft cutter software, but if you have a question on how to import/upload, etc., I will do my best to help you!
If you have any questions, please let me know by using the Etsy Convo. Please DO NOT email me at TheSVGFontStore@yahoo.com because I do not monitor that email account daily and a lot of times the emails end up in my SPAM folder.
I try to answer all your questions in a timely manner, but if I don't reply right away, please be patient, I will answer you!
My work hours are between 8am to 6pm CST (Texas). Any Convos sent after 6pm will not be answered until the following day....Family time!