I will ship via US Postal Service. Check listings and/or shop announcements for current turn around time on items. Typically this will be 7-10 days or less but could be longer around holidays or on custom items.
Delivery confirmation is included in the shipping charge. Insurance can be purchased at an additional charge. I am not responsible for damage that occurs after items have been turned over to USPS.
Insurance can be purchased for an additional charge. Please contact me prior to purchase so that the insurance charge can be added to your order.
For international orders: buyer is responsible for paying any duties, tariffs, customs fees or other taxes that your country may charge on international packages.
Payments can be made via PayPal, Etsy Direct Checkout (using your credit or debit card), Etsy gift card, or gift certificate to my shop. If you are using a gift certificate, you will choose the "other" payment option; all other payment options are listed on the checkout screen.
Be sure to fill in size & personalization info in the message box. Also, if you do not check your Etsy messages (or the email associated with your Etsy account) often please leave an email address that can be used to contact you if I have questions about your order.
Returns & exchanges
Due to the personalized nature of most items, returns are only accepted if there is an error on my part. Please contact me within 3 days after receiving your item if there is a problem.
Please be sure to check for typos in the "message to seller" box as this is where I get the information I need to work from.
If you are ordering a 3 letter monogram, leave the full name for me so that the initials will be in the correct order. If you only leave initials with no other information, the monogram will be stitched in the order you leave the initials.
If I have questions regarding an order, I will send a message via Etsy. If you do not check Etsy for messages, please leave me an email address to reach you.
If you don't see what you are looking for in my shop, please feel free to contact me & I will be happy to work with you to create what you are looking for if at all possible!