Orders are usually shipped within 24 hours from receipt of payment - please remember that cheques payments take time to clear (allow 7 days after receipt). We try to ship within 3 days of the order, usually next day. Overseas shipment times will be longer depending upon destination and shipping method. If customs decide to delay your package it can add up to 3 weeks longer than usual. CUSTOMS CHARGES • You may be charged a tax or VAT on your item by your country's customs. This is payable by the buyer and is not the responsibility of the seller.
Returns & exchanges
Should your purchase arrive in less than perfect condition please let me know and I will do everything possible to sort it out. As many items are hand made and unique it may not be possible to provide an identical replacement. Please be aware that whilst I take great care to ensure correct colour reproduction computer monitors often show colours differently. I also describe my products in great detail - please read the description carefully and ask before buying if you are unsure.
Items produced to special order are not eligible for refund or exchange unless received damaged. Please make sure that you have ordered a sufficient quantity for your project as specially produced items cannot be accurately matched.