All items are shipped from Italy with the Italian Post.
We send our items one times a week and after receipt of payment.
We send my packages worldwide by Italian priority airmail, that offers no insurance and no trackingnummer. All delivery times are estimates and are guidelines only. They need 8 to 15 business days within Europe and 18 to 28 business days to non European countries, sometimes more. The customs of foreign countries can sometimes create some delay.
All delivery times are ESTIMATES and are GUIDELINES only.
If you prefer an insurance and tracking for your purchase, please send us a message and we will send you a recalculated invoice with the upgraded shipping fees.
*** ALL PURCHASES (cost item + shipping) OVER 100.00 USD ARE ALWAYS SHIPPED WITH TRACKING NUMBER ***
The Italian post has a 2 kg maximum weight for the priority airmail packages. If your purchases exceed 2 kg, we will send them in two or more separated packages.
Please note that any customs duties and taxes are the buyer's responsibility.
Please make sure that the delivery address you selected at checkout is the one you like us to send it to! Without any extra message from you we always use the shipping address of ETSY.
If you are not familiar with etsy.com, here is a little help with checking out and pay http://www.etsy.com/help_guide_checkout.php
We accept paypal payments and credit card.
Returns & exchanges
Customer satisfaction is very important for us and we answer any questions or concerns as well as we can refunds are considered on an individual basis.
If you would like to return your purchase, you must contact me before sending the items back and within 30 days of payment. We will refund the cost after the item has arrived back, shipping and fees are not refundable.
IMPORTANT: When an item arrives broken to you, we will refund the cost of the item (only the cost of the item, not the shipping cost). The payment back is ONLY after sending us a picture of the broken item. When the listing exist about more than one item, only the broken item will be refund.
Please remember that these are vintage products!
Please contact us before leaving your feedback if there is any problem! We are always happy to find solutions.