I am shipping from Virginia USA to any international location. I will send your items within two to four business days of your order. All items are packaged carefully and will be insured against loss or damage whenever possible. International shipments take some additional time to reach their destinations and customs in some countries can delay deliveries, sometimes significantly. Unfortunately I cannot control that, but you will receive a tracking number when your item ships so you will be able to see where your item is any time while it is en route. If you see that your item is being held by customs and if it has been 30 days or longer, please contact me to discuss options.
I accept PayPal and direct credit card payments. Orders may be cancelled as long as they have not yet shipped. Send me your cancellation request through Etsy conversations as soon as possible. Virginia residents pay state sales tax (sorry, the law says I have to do that!)
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If your purchase isn't what you expected when you receive it, please contact me within 7 days* of receipt through Etsy Conversations to help me understand what the problem is. I will ask that you give me the opportunity to fix the issue or create another piece that meets your expectations. If I am unable to fix the problem however I will refund your money once I have received the item back.
It's recommended that you protect your investment against damage and loss during shipping; choose USPS Priority Mail or another shipping service that includes insurance.
*If you are a resident of the EU you have 14 days to decide to return an item. Please notify me during that time frame if you wish to return your item and I will honor the consumer laws of your country in regard to refund or exchange.
Please note I do not reserve items so that all serious buyers have equal access