All items are sent out with first class Royal Mail post. I always obtain proof of posting for UK orders. International orders are all sent out with international signed for postage.
I will send all orders by the date agreed but I can not be held responsible for costs or delays associated with your countries customs and imports processes.
Orders will be sent to the address supplied with the order. Please check carefully that you have given the correct address (especially if you have recently moved!) as I can't be held responsible if the address supplied is incorrect.
Payment is accepted by paypal or credit card. Due to the personalisation of the items full payment is required before work will begin.
Orders will be completed within 10-14 working days although if you need something sooner than that please contact me and ask as I may be able to do it sooner. This is subject to change at busy times of the year, for example Christmas, Mothers Day, Fathers Day and Valentines day.
Please check VERY carefully the information you provide me as I will use this to make your personalised item. I cannot accept returns if you have asked me to stamp the wrong thing, however if I have made a mistake in spelling etc I will happily remake the piece free of charge.
Returns & exchanges
Due to the personalisation of items I am only able to offer a refund if I have made a mistake with anything, in which case I will happily remake it for you.
Please let me know as soon as possible after you receive the item if this is the case.
Mostly all of my items will be made to order and personalised to your requirements. Slight variations in embellishments, handwriting or stamping add to the uniqueness of each item.
Non-UK buyers please note that all transactions made through this Etsy store including purchase of all listings and custom orders shall be governed by and construed in accordance with UK law. The courts of the UK will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with any transactions.
Please contact me ONLY through Etsy conversation, rather than email, so that all messages are kept in the same place, thank you!