All items are shipped US priority mail and are insured for the value you purchased it for. * Items are shipped within the time frame on your order, unless specified in a conversation between shop owner and customer. * All items are shipped via Priority Mail Insured * I will ship to your Etsy address, please make sure it is correct. If your item is being shipped elsewhere please change the shipping address at the time of purchase. * For International customers, please contact me prior to sale and I will notify you of shipping costs, and timeframe. * International Customers Please be aware that All customs and duty fees are the responsibility of the buyer IF ANY ITEM ARRIVES DAMAGED DURING SHIPPING, YOU MUST CONTACT ME WITH THE ISSUE WITHIN 24 HOURS OF DELIVERY, AND SEND PHOTOS OF THE DAMAGED ITEM, PHOTOS OF THE BOX AND PACKING MATERIALS. DO NOT THROW ANYTHING AWAY. PHOTOS MUST BE SENT TO ME DIGITALLY WITHIN 48 HOURS AFTER DELIVERY AND UPLOADED ON THE ORDER THREAD. ONCE AGAIN DO NOT THROW ANYTHHNG AWAY...IF YOU DO, I CAN NO LONGER REPLACE THE ITEM. IT WILL BE THE CUSTOMER RESPONSIBILITY TO BRING THE BROKEN ITEM TO THE US POST OFFICE AND FILE AN INSURANCE CLAIM. ONCE FILED, AND APPROVED I WILL REPAINT YOUR ITEM AND SHIP TO YOU REPAINTED ITEMS WILL BE SCHEDULED IN THE NEXT AVAILABLE TIME SLOT
Paypal or checks accepted.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Items may be returned if damaged during shipping. All original packing must be included. All custom orders will be painted as the original requested item. No changes. I will send a photo of the item prior to shipping for your review. If for some reason you would like something corrected or changed I will make the changes prior to shipping. Once shipped, THERE ARE NO REFUNDS ON CUSTOM ORDERS. My shop shows honest, untouched photographs of my art style and of my work.Art is subjective....There are numerous examples of my work to look through. If your vision isn't my style, please do not order...there are numerous talented artists here on Etsy to choose from. Keep in mind the better the photos you send me, the nicer the piece of art will be. My art is designed to be a likeness of the person, home, pet, not to be confused with a serious portrait. Items are painted from the original photo you send. Please don't send me completely different photos once the item is completed... please keep that in mind. I take great pride in my work and give each piece of art my full attention. If I have made an error, spelling, size...I will issue a credit for a future item of equal value
Custom gifts will be shipped within the indicated times. During the Holiday rush OCTOBER TO JANUARY please allow 8-12 weeks for your order. Custom quality work takes time. All completed orders will be photographed and sent to you via email prior to shipping.buyer must provide all information. Name, date, shipping address, message and photograph for custom orders within 3 business days after purchase.