We offer shipping through USPS or Fedex. USPS First Class shipping takes 3-5 business days. USPS Priority shipping takes 2-3 business days.
Turnaround time is 1-2 business days.
Cancellation: Please contact me immediately, before your item has shipped to cancel your order.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
All items except vintage items: Refund or exchange are accepted in 7 days if the items arrives damaged.
Vintage items: Please remember that vintage items have been previously used and are not brand new. Therefore if your item arrives damaged you must send an email within 48 hours of delivery with an attached photo displaying the damage in order to be eligible for a refund. Company tag must be attached. There is a 5% restocking fee if tags are still attached and a 20% restocking fee if tags are no longer attached.
All return shipping is paid for by the customer.
Layaway Returns You may return a layaway item, but the refund will be returned as store credit minus the shipping, convenience fee and 20% down. Store credit may not be used on another layaway item and can only be used on direct purchases.
AUTHENTICITY Yes, all items in our shop our authentic.
PADLOCKS All the padlocks posted are the same size. They fit any Louis Vuitton bag (Alma, Speedy, Keepall, etc). No certain number goes with one bag. The number is really your preference.
20/20 LAYAWAY: Pinkerly Boutique offers Layaway services to customers using our 20/20 program. Any item that TOTALS $200.00 or more may be purchased through a layaway plan. To place an item in layaway, please contact me through the contact the seller button on the item's listing. I will then explain how to start the layaway procedure. Layaway is not available for sale or discounted items.
You may keep the item in layaway up to 8 weeks, with payments being made every one to two weeks as agreed upon or more often if you wish. A non-refundable down payment of 20% is made when the item is placed in layaway along with a non-refundable $20 layaway convenience fee. All layaways will be paid in the following order: 20% and $20, 30%, 30%, and 20% plus shipping. The balance is invoiced through PayPal with the amount due and the date it is due. Once the item is paid in full including shipping, the item will be shipped.
After one week of no customer contact and a missed payment, the layaway will be cancelled.