ORDER PROCESSING & SHIPPING TIMES Please allow 2-5 business days (excluding holidays) for order processing if USPS/UPS Surepost or UPS Ground is selected.
Orders expedited via a UPS 2nd Day or Next Day Air shipping option will ship out the following business day.
If your order contains back-ordered items, they will ship in one shipment once all items are available. If you need your order sooner, consider ordering separately, those items that are available now to ship.
Credit card authorization and verification must be obtained before shipping. You will receive an email confirmation when your order has shipped. All shipping charges are non-refundable.
All orders are shipped either via the United States Postal Service or United Parcel Service. Please note: UPS does not ship to P.O. Boxes.
DOMESTIC SHIPPING • USPS / UPS SurePost (3-7 business days) • USPS Priority Mail (2-3 business days) • UPS Next Day Air Saver (Next business day)
INTERNATIONAL SHIPPING • USPS International (2-4 weeks or more, depending on customs processes. Does not include tracking, insurance, or the cost of tariffs or customs) • USPS Priority Mail International (6-10 business days)
***Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid at the time of delivery. To remain ethical in our business practices, we cannot mark international shipments as "gifts" unless they are indeed gifts and are noted as so in the “notes to seller” box. Thank you for your understanding with this.
BACK-ORDERED & PRE-ORDERED ITEMS Shipping dates indicated at the top of each listing are approximate and are subject to change. All back-ordered and pre-ordered items will ship out together once they are all ready for shipping, and you will receive an email at time. International Customers: All international orders containing back-ordered or pre-ordered items will ship in one shipment once the entire order is ready.
LOST/DAMAGED BY POST OFFICE We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via Etsy message and we will look into your order details and can assist you in getting it straightened out with UPS. Thank you for your understanding with this. Thank you for your understanding with this.
RETURNED MAIL If a package is returned because the address provided to us via Etsy was not correct, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.
REFUSED/UNCLAIMED MAIL If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Sugar Party Supply & Co. If the package does return, a refund will be applied for the cost of the items only.
SHIPPING/ORDER QUESTIONS Please send us a message via Etsy.
PAYMENT We accept your payment by checking account, echeck, Etsy gift cards, PayPal, or credit card. Please be aware that we charge at point of sale rather than at point of shipment.
MI SALES TAX Due to state tax laws, we are required to charge local sales tax only in our home state of Michigan.
Returns & exchanges
RETURNS We allow up to 14 business days after receiving your package to qualify for a refund for returned items. We allow up to 30 days to qualify for an exchange (please refer to our exchange policy for details). To ensure that you will receive a refund for your return, all products must be returned in unworn, unwashed, and unaltered condition. Unless a return is the result of an error on our behalf, the customer is responsible for the cost of return shipping. When sending your return, please include the Return Slip found at the bottom of your packing slip; or if you no longer have it, include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it. Send returns to: Sugar Sashes 5734 Echo Ridge, Stevensville, MI, 49127.
EXCHANGES We allow up to 30 days to qualify for an exchange. All products returned for an exchange must be in unworn, unwashed, and unaltered condition. To request an exchange, please mail the item(s) back to us, being sure to include the Return Slip found at the bottom of your packing slip, and indicating your request for an exchange. If you no longer have it, please include a note with your name, email, order #, your request for an exchange, and the reason why. We will contact you as soon as we have received the returned item(s) to walk you through the re-ordering process. Please save your tracking number, as we cannot process any exchanges that are lost in the mail or do not make it to us for any other reason. Shipping charges are not refunded. Send exchanges to: Sugar Sashes 5734 Echo Ridge, Stevensville, MI, 49127
GIFT EXCHANGES All gifts returned for an exchange must be in unworn, unwashed, and unaltered condition. If you are the recipient of a gift that you would like to exchange, please mail the item(s) back to us with a note requesting an exchange for the returned gift; being sure to sure to include the order # (if you have it), the name and email address of the purchaser, and your name and email address. We will contact you as soon as we have received the returned item(s) to walk you through the re-ordering process for gifts. Please save your tracking number, as we cannot process any exchanges that are lost in the mail or do not make it to us for any other reason. Shipping charges are not refunded. Send exchanges to: Sugar Sashes 5734 Echo Ridge, Stevensville, MI, 49127.
ORDER CHANGES Due to processing time and inventory counts, we cannot honor change requests to orders once they are submitted. Please make sure to carefully review your order before submitting it.
CANCELLATIONS We do our best to ship items as quickly as possible and because of this the window for cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund (minus the shipping charges).
DAMAGED ITEMS/ORDER ERRORS Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us within 14 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames stated within our policies.
If you are interested in a custom order, please message us via Etsy to inquire.