Your order is normally shipped within one to three business days through Canada Post. Buyers are responsible for any custom duties or taxes that your custom may charge you. I'm not responsible for custom delays.
The estimated delivery time, according to Canada Post, is one to two weeks within Canada or to US, two to three weeks to most other international destinations. It may take longer than usual time during busy holiday seasons or due to custom delay. I sure try my best to ship out your order as soon as possible but please understand I have no control over the custom process and postal service. Sometimes it does take longer than usual time for your order to arrive. Please contact me if you have any concerns or questions regarding your order status.
I accept Etsy payment and PayPal. You can pay with your credit card, bank account balance or paypal balance through paypal.
Buyers are responsible for any customs duties and import taxes that may apply. I'm not responsible for custom delays.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you're not happy with your purchase, please contact me within 5 days of receiving your order to let me know your intention of returning all or part of your order, and mail out those items to me within 7 days of delivery, and I'll refund your full purchase price (excluding shipping fee) after I have received your returned item(s) in its (their) original good conditions. Please be advised that shipping fee is not refundable. Buyers are responsible for return shipping costs. If an item is not returned in its original condition, the buyer is responsible for any loss in value.
If you're in USA please mail item(s) back through USPS. Please mark the content as 'returned merchandise' on custom form. Please do NOT use UPS, Fedex or DHL as they all charge high handle fee and broker fee for crossing border delivery and I'll have to decline the package or deduct any fees from your refund if you use these services.
If you are in Canada just mail item(s) back through Canad Post. For international buyers please mail item(s) back through your local postal service, please mark the content as 'returned merchandise' on custom form.
If you have received an item that is broken during delivery, please contact me right after you receive it with a picture of the broken piece.