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I accept payments through PayPal only
Please kindly note that you have to be aware of your local custom law practices. Since they are different everywhere. **International customers are responsible for duties, taxes, and other fees incurred on international packages.**
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I am sure you will be satisfied with my items as far as they are exactly what you see on the picture and they correspond to the detailed description which accompanies them. Anyway I cannot take responsibility about the shipment of the parcel once it is delivered to the post office. In case of a dissatisfaction I'll do my best to replace your the item or refund your money back. I can only refund the amount of the goods, not the delivery.
I will refund only items which have not been used, not machine washed and in their prior condition. Please return your goods in one week time. Please inform me ahead if you are about to return an item. To my regret, I cannot refund the delivery price. In case of other dissatisfaction, I am ready to accept the item back and recover you the item's price. In this case the expenditure on the back shipment would stay at the client's behalves.
Please do make me know if there occurs a problem so to try arrange it in the best possible way. However I think that such dissatisfaction will not occur.
Important! In order to allow both sides – me and my client, lower prices, I will ship your item accompanied by a pro-forma invoice (for the DHL shipping) for the administrative purpose. There might happen to be mentioned a fictional price up to 45 euros (approx. 60 USD). This will be made to avoid custom formalities, additional custom checks, delays and additional taxes for preparing custom documents which are indeed a formality for hand made knitted goods in my country. Once again I claim that this fictional price on your delivery invoice has nothing to do with the real value of my goods. My prices are mentioned below every item. I hope you will agree and accept this settlement. This is all legal and made to avoid an useless formality.