All purchases are shipped in free handmade gift boxes and packed securely to avoid damage.
Upon cleared payment items are shipped within 1-3 days and are estimated to arrive within the following time frames: UK 1-2 working/ business days EUROPE 3-5 working/business days ALL OTHER 5-7 working/business days These are estimated delivery times and are not guaranteed. Parcels can take longer especially to destinations outside Europe.
Any Customs, Duty or Postal fees incurred are the responsibility of the buyer as they are levied on the arrival of the package in it's country of destination.
Postage Upgrades are available on payment or on request.
All items are personally shipped by me from the UK.
You will receive confirmation of your order from me within 24 hours.
To ensure prompt dispatch of your order cleared payment is required.
Any order not paid for within a reasonable amount of time will be cancelled after contact with the buyer regarding the pending cancellation.
Upon cleared payment the order will then be shipped within the next 1-3 working days.
If you wish to cancel your order please contact me immediately.
Returns & exchanges
As I make each item by hand I would not wish to sell anything which was poorly constructed or unfinished but accidents happen.
If you item arrives damaged or you are unhappy with the condition of your item on receipt a request for a refund or exchange will be considered within a reasonable amount of time.
After contacting me and arranging a return the item must be sent back in it's original packaging.
Shipping charges and fees are non-refundable.
Refunds or exchanges will be issued once returned items are received.
Although my items are individual I would consider a custom order if you are looking for a particular style or type of gem stone. Contact me and I will do my best to help.