All packages are sent USPS or FedEx and most items will be sent USPS Priority Mail. Sometimes items will be sent Parcel Post, which takes a little bit longer but is more cost effective for large or heavy items.
Custom orders are not started until payment is received in full. If you need something by a certain deadline, please make sure you make prompt payment so your order can be started and completed in time. Most frames are painted to order, so please make sure your payment is made to get your frame in a timely manner. No work is started until payment is received.
Returns & exchanges
If a refund is issued, shipping costs will not be refunded, buyer assumes all shipping cost responsibility.
GLASS- IF GLASS BREAKS IN SHIPPING - I CAN NOT REPLACE IT. Glass is included, if available and requested, as a courtesy. If it does happen to break, there are many economical options to replace it.
While I do my best to make sure your frame is strong and secure, please be sensible when hanging your frame. Make sure you use the correct hardware for securing to the wall. The Picture Hook assumes no responsibility for damages caused by falling frames.