We use Royal Mail and all parcels, We do not track parcels, if your order is under £50, if it is over £50 then a signature will be required. If you would like your parcel tracked please get in touch and I will set up tracking for you and additional postage charges. We will try to dispatch your parcel within one to two days from order.
Payment is by Paypal or Debit/Credit Cards via Etsy. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We want you to receive a happy parcel that makes you smile If all is not well or correct with your order let us know as soon as possible and we will do our best to rectify your issue. We can not refund if your fabric has been cut, marked or washed. We will not refund if the fabric smells of smoke or food odours. Thank you