All items will be shipped within 1-2 business days.
All items are shipped through Canada Post Standard shipping. Express shipping and/or tracking is available upon request, with an additional charge.
Canadian orders will take approximately 6-10 business days to arrive.
U.S. and International orders will take approximately 2-4 weeks, however, can take longer due to customs delays (this is out of my control). All buyers outside of Canada are responsible for any customs or duty charges that may apply.
If the shipping cost is less than listed, we will refund the difference to your Paypal account.
Occasionally, we travel to the U.S., and if you purchased your item within 1-2 weeks of an expected travel date, we will contact you to see if you would like to wait. If this option is chosen, shipping will be less than posted, and we will refund any excess, plus, you'll receive your item sooner! :)
We ship every day, except for statutory holidays.
Personal Touch Gifts gladly accepts Paypal :)
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
If you are not completely satisfied with your purchase, please let me know within 3 business days of receiving the item and I will work with you to remedy the situation. Exchanges and refunds are acceptable as long as the item is unused in its original packaging (the buyer is responsible for return shipping fees).
Refunds/exchanges are not accepted on custom orders or personalized items, unless I have made an error.
Purchase and use of these items are at the buyer's discretion and Personal Touch Gifts and its owner are not liable for any injuries or damages resulting in the misuse of these products.