TjaEssence ships from Texas and currently ships only to the United States.
A tracking number is provided for all shipments - depending on the value, some listings may also include shipping insurance. For information about how to track your shipment through your Etsy account go to: https://www.etsy.com/help/article/2775
Custom orders require different spans of time depending on the product. Please be sure the read the item description to determine the delivery time for your item. On hand products will ship within 2-4 days unless otherwise specified.
TjaEssence accepts payment by credit card. For information on what credit cards are accepted by Etsy, visit: https://www.etsy.com/help/article/361
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your purchase, or the items you receive are damaged, please contact me right away so we can find a solution. Your satisfaction is very important to me, so constructive feedback is more than welcome.
If return of the item is necessary, the return postage must be paid by the customer and is non-refundable. Any refunds will be completed upon receipt of the returned item.
Sugar scrubs and other beauty products cannot be returned do to health/hygiene reasons.
I am open to both custom orders and wholesale arrangements. If you have any special requests, please do not hesitate to message me with your request and we can certainly work something out!
Please note: I do my very best to represent the true color of my items, but keep in mind that each computer monitor may be set differently, which may cause there to be a color difference.
Care Instructions: Unless specified, the hand knit and crocheted items in my shop can be machine washed on gentle cycle with cold water. For best results and longer life of the product, gently hand wash in cold water. Do not use bleach, or iron. Lay flat to dry.
Feedback: I appreciate receiving your feedback after you have received your item - this helps me not only by letting other potential customers know what I sell quality items and keep my word, but it also makes me feel great that my handiwork is well appreciated! BE KIND! If you have any questions, concerns or problems with your transaction or item, PLEASE CONTACT ME BEFORE you leave any negative feedback. I would greatly appreciate the chance to make any problems right instead of being shocked by an unexpected negative review.
Thank you so much for taking the time to visit my shop, and I hope you have a wonderful day!! Shann