I ship on Mondays, Wednesdays and Fridays. I am happy to ship earlier if you need your order sooner, just let me know.
I ship within Australia and Overseas using regular parcel post, through Australia Post.
I always ship orders promptly. Please allow a reasonable time for delivery, the time it takes to be delivered is out of my control once I have shipped it. Within Australia shipping can take up to 10 working days
Any shipping overpayment will be refunded.
SHIPPING WITHIN AUSTRALIA- SYDNEY AND SURROUNDING AREAS $10 SHIPPING for up to 22kg to these postcodes 1000 - 2263, 2500 - 2530, 2555 - 2574, 2740 - 2786, 2890
All parcels shipped within Australia include tracking.
Within Australia shipping prices can vary. I have tried to give an estimate for shipping but please contact me with your postcode for a more accurate quote. The price quoted it the highest price, usually from Sydney to Perth.
INTERNATIONAL SHIPPING- The shipping prices quoted for INTERNATIONAL SHIPPING DOES NOT INCLUDE TRACKING. If you would like tracking for your parcel I am happy to organise it but it is at the purchaser expense. Please contact me for a quote.
International shipping usually takes 2 - 4 weeks but can sometimes take up to 6 weeks (I don't know why?!?!) Unfortunately this is out of my control, I appreciate your patience as I know it can be frustrating.
Australia Post do not consider a parcel lost until 90days after the shipping date.
UNFORTUNATELY I AM UNABLE TO SHIP TO SOUTH AFRICA AND INDIA AT THIS TIME.
COMBINED SHIPPING - I am always happy to combine shipping for multiple purchases. Let me know what items you are interested in and where you would like them shipped to and I will be happy to give you a quote.
Payment is via Paypal, or by credit card through Etsy. I will ship 1 - 2 business days after payment is received.
Any VAT or customs charges are to be paid by the purchaser.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I try and point our any flaws or defects in items. I will photograph any flaws I see. Please look at the photos carefully as these form part of the item description. My items are all vintage and preloved so please expect some wear.
If you feel the item isn't as described please contact me before you leave feedback and I will try and work out a solution with you.
The shipping costs for any items returned is at the purchasers expense.
My aim is for all my customers to be happy, so please give me the opportunity to resolve any problems that may arise.
My son has an Etsy shop called MineralMasterpieces where he sell fossilized sharks tooth necklaces and semi precious gem necklaces and tree sculptures. Please check it out!!