* Shipping times: Products are shipped no later than the next day if order is placed between Monday and Friday. Orders placed Saturday, Sunday and holidays will be shipped 1 business day. Products are shipped with tracking number. The customer is given the tracking number to track the delivery.
* Exchanges and returns: Returns, exchanges or refunds can be accepted if the product does not match description card product or if the product is damaged upon delivery. In this case the customer must ask for Exchange or refund by email within 14 days of receiving the package and will return the product within 21 days of receiving the package.