~ SHIPMENT TURNAROUND TIME: Ready to Ship items ship within 1 business day of receipt of paid order. Weekend orders ship on Monday. Custom Order shipment times vary and delivery times worked out with the individual customer. NOTE: Orders paid by check will not be shipped until check has cleared, normal clearing time is 4 to 7 days.
~ WE SHIP TO THE ADDRESS ON THE ORDER "SHIP TO" transaction detail. Packages returned with an incorrect shipping address will be resent at the customer's expense and will be billed via PayPal for the additional shipping fees.
~ USA DOMESTIC SHIPPING: Shipped USPS First Class with delivery in 3-5 business days from ship date.
~ INTERNATIONAL SHIPPING: Shipped USPS International First Class with delivery 2-3 business weeks from ship date. Package tracking is not available for USPS International First Class packages.
~ EXPEDITED SHIPPING & INSURANCE: Options are available for Domestic and International shipments. Please contact us to get a direct quote for shipping options and pricing. Orders will be modified to reflect the difference in shipping before purchase is made.
~ PROOF OF SHIPMENT: Marna Mae Creations is NOT liable for orders undelivered by your postal carrier where we provide proof of shipment via the tracking number provided by USPS.
~ PACKAGING: Each pattern is neatly wrapped in tissue paper to protect it. It is shipped in a bubble shipping envelope. Packing slips and receipts are not included in our shipments!
~ GIFT CARDS: We will include a gift card with any purchased apron at no additional cost. Gift Cards are handwritten for a personalized touch. However, please note the gift cards are small in size so lengthy messages will not fit very well.
~ CUSTOMS FEES: Customer is responsible for any customs and tax charges applied in your country. We do not alter the retail product cost on the customs labels.
Illinois residents subject to local sales tax.
To be more eco-friendly packing slips or receipts are not included in shipments.
Returns & exchanges
~ FEEDBACK: Please email Naomi Avendano at email@example.com or send a convo with concerns or questions prior to leaving negative feedback. We would first love the opportunity to correct the situation.
~ RETURNS: Returns are accepted if shipped back within 5 days of receipt of order and the item is in its original condition -- has not been used, worn, or washed and has no traces of odor such as perfumes, smoke, pets, etc.
~ CUSTOM ORDERS: Custom orders are NOT eligible for returns or refunds. All custom orders are final so please be sure to work out all order details to your satisfaction prior to the item being made and shipped to you. Shipping fees are non-refundable.
WHOLESALE INQUIRIES: We do NOT offer wholesale pricing at this time.
VOLUME DISCOUNT: We do NOT offer discounts on large orders.
GIVEAWAYS / DONATION REQUESTS: We do NOT participate in giveaways and donations due to the sheer volume of requests each week. At Marna Mae we annually hand pick 2 charities and/or organizations that we feel passionate about and work directly with those groups.