I use professional, colourfast dye. I make sure to rinse out all the skeins properly. Please note however, that some colour bleeding is normal.
This is a handcrafted product, no two skeins are alike, even in the same colourway and dyelot.
Care: Whilst superwash yarns are machine-washable, hand-washing is always best. Block with cold water and a splash of white vinegar. Rinse out and air-dry.
Shipping: Standard shipping does not include tracking. Unfortunately, if your parcel is lost you cannot be compensated. If you would like to add Track & Trace, an option to upgrade shipping is given during checkout.
I will ship your item as soon as possible (usually within 3 working days).
Buyers can use Paypal, but you do not need a PayPal account:
Just choose the PayPal Option during checkout. After you submit your order click "Pay Now". Scroll down and you will see the option to pay with a Credit or Debit Card.
Payment must be made in full and have cleared before the item is shipped.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I cannot be held responsible for damaged, lost or misplaced items during shipping. All purchases are final, however if you are not completely satisfied with your purchase let me know and I am sure we will be able to work something out.
I have two adorable cats. They are not allowed near the yarn and do not lie or sleep on it, but please be aware if you suffer from allergies.