I give myself a 3 to 5 business day window to ship items. All items are carefully packaged and come from a smoke free and pet free studio. As a seller I am not responsible for USPS delays once the item has been dropped off at the post office. Additional insurance is extra and I cannot be held responsible for uninsured; lost, stolen or damaged items by the USPS. USA shipping info----Jewelry ships 1st class USPS with insurance. Wigs ship Priority Mail USPS. Dolls ship Priority Mail. International---- Jewelry and Wig items ship First Class International unless special arrangements are made. Dolls Ship USPS Priority Mail International.
CUSTOMS: Falsifying customs forms is illegal, and punishable by fines, loss of business, and jail time. DO NOT ask me to do this, because I will not.
Payment due via Paypal at checkout. I also accept Direct Checkout and Gift Cards.
Returns & exchanges
All sales are final. Returns are not accepted unless the item you received was NOT as described. Item must be returned in the same condition it was received within 7 days of delivery confirmation receipt. Return shipping costs will be the buyers responsibility. If I am completely at fault for your unsatisfactory purchase, I will reimburse buyer in full.
RETURNS POLICY : I do not accept returns.
OOAK dolls are not meant for children or rough play and are best kept in pristine condition inside a curio cabinet where they will not accumulate dust. Please contact me if you have any questions.
I do accept custom orders for jewelry, and wigs. Commissions are taken for OOAK dolls. Please contact me via my Etsy email. Thank you!
Unless stated in my listings, all of my dolls are purchased brand new from retailers.
COUPONS: Coupons are a courtesy to repeat customers and they vary in value. Coupons are a courtesy and not an obligation or part of any sale.