Items will usually ship via USPS Ground within 1 - 7 business days of receipt of payment. Please contact me if you prefer another shipping method or if you require tracking other than what is provided by USPS. Insurance is extra. Buyers are responsible for any and all duties and custom charges that may be incurred. Items are shipped to the address listed on Etsy, if you want it mailed to a different address please let me know.
Payment methods: Paypal and direct checkout on Etsy. Please contact me if other payment method is desired before your purchase. Items will not be shipped until payment has been received.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Items can be returned within 7 days and must be in new and unused condition. You have to notify me prior to returning a item. Upon receipt of the returned item, it will be inspected, if passed, a refund will be issued minus the shipping cost. Buyer is responsible for return shipping. No return on custom orders or international orders.
Custom orders or requests are welcome. All pieces are hand-made and therefore no two items are identical. Please allow for slight variation for what is shown in pictures for custom orders. Discounts are available on orders of 10+ items of not "on Sale" items. If you have any concerns please contact me to address them. I want you to have a positive experience and to enjoy your item. Moser's Braiding and Beyond assumes no liability for injury caused by misuse or accident of our product.