Terra Findings takes great care in packing each and every order!
Please trust that all orders are wrapped with the utmost care and shipped in bubble mailer envelopes for top protection during its journey to you!
Buying a gift? A special occasion? Cute gift boxes are also available upon request.
All orders will be processed and shipped out within 1-3 business days after payment has been confirmed (excluding weekends and statutory holidays). Orders paid by e-check will be processed and shipped after the e-check is cleared.
CANADA orders: Your package will be shipped via Canada Post regular mail with no guaranteed delivery date. This DOES NOT come with a tracking number. Expected delivery is usually 2-10 business days from dispatch; between 1-3 weeks.
USA Orders: USA orders are ship from Niagara Falls, New York via USPS with tracking - first class mail without insurance. If you want to insure your package, please contact us. We ship confirmed orders within 1-3 business days. You will be able to track your package 1-2 business days after we ship. Your package will take 3-5 business days to reach you. Contact us if you want Priority shipping or faster shipping. Please note that we can only accept return items to a Canadian address, please read return policy.
INTERNATIONAL Orders (Outside USA): All international orders purchased via Etsy direct check out are ship USPS 1st class mail. 1st class mail does not provide full tracking and insurance, please contact us for shipping with full tracking and insurance.
International First Class Mail does not include tracking and insurance, we can not be responsible of your package arrival and will not be responsible for lost or stolen packages. Contact us for upgrade to Priority or Express Mail for TRACKING and INSURANCE. International orders over $150.00 must upgrade to Priority or Express Mail.
All International orders purchase via paypal requires tracking, we are not able to ship without tracking..
ALL shipping fees do not include insurance; if you would like to cover against loss and/or damage, please contact us for the insurance coverage.
Please understand that Terra Findings does not have any control once your package is shipped. Therefore, we hold no responsibility for lost or delayed packages if you did not select the option to ship with tracking number.
Possible incidents that may result in the rare case of lost or delayed packages are listed below:
-Wrong address in Etsy (Terra Findings sends to the Etsy address on file and is not responsible if this is incorrect)
- Customs/Clearance Delays
- Weather conditions
- Peak Seasons (for example. Christmas Holidays)
Buyers are responsible for any and all duties and taxes that may be incurred when purchasing from abroad.
Terra Findings strives to provide the best customer service and will answer any questions/concerns you may have regarding our shipping policies.
Terra Findings accepts Direct Checkout and Paypal.
If you pay via Paypal by e-check, please ensure payment is cleared, if payment is canceled, your order / orders will be canceled without notice from us. We will not contact buyers with cancelled e-check payments (act of buyer or paypal) if we are not notified by buyer.
Returns & exchanges
If you are not satisfied with what you received for your order, please contact us within 7 business days to arrange for return. Returned products must be shipped within 7 days of being received to qualify for a refund. We do ask that your items are returned in the original packaging and in unused condition. A full refund (less shipping cost) and a restocking fees of 10% (including Paypal fees) will be issued via Paypal once the items have arrived back at TerraFindings. Please reach out to us if you would like to process a return or exchange, we will provide you with all the information to make your return or exchange successful.
All transactions including returns/exchanges will be processed through the PayPal account used for original purchase.
TerraFindings says No: 1. No refunds will be granted on packages that are still in transit to you. Please wait for the package to arrive and then follow the return process outlined above. 2. No refunds OR exchanges will be granted for any custom listings or special requested items. 3. No refunds OR exchanges will be granted for items once it is used. *Beads on strand will be considered used if the beads are removed from the strand.
Final Sale Item Listings: Absolutely no refunds OR exchanges on Final Sale Items. While quality is guaranteed, we cannot uphold a guarantee if it is based on colors, shape or personal expectations.
Please note: All purchase orders via PayPal that are cancelled before we ship will have a PayPal cost $0.30. This fee will NOT be refunded for any returns OR exchanges.
If you purchase an out of stock item, we will refund the payment immediately and cancel the transaction. Terra Findings works towards not having this happen as we hope to keep everything stocked as much as possible and our listings as up to date as possible.
Any reserved or custom listings will be deactivated after 48 hours from initial listing.
Terra Findings reserve the right to cancel any order we are not able to ship.
Please communicate with us @ Terra Findings via Etsy convos and not our personal e-mail address as Etsy convos are checked on a regular basis. :)
We would love to hear any comments you may have about our products or shop so that we can improve and grow together! We look forward to building strong business relationships with our customers.
We hope that you have an excellent buying experience here @ TerraFindings & find something you love!
Thank you so much for your business and support!!!