All items are securely packaged and shipped with insurance for your protection to cover any potential damage. Your order will be packaged with great care and plenty of packing material. Should there be any damage in transit please let me know within 48 hours of delivery and include a photo. Terrariums are made to order and shipped within 7 business days via insured Priority Mail (2-3 day transit time) You will receive an email with a tracking number when your order has shipped. Please keep track of the shipping process. Etsy will email you the details. Terrariums are shipped priority mail because they are essentially live plants and need light and water to survive. Your package should be opened immediately and not left for days at the post office or at your home in the package. I am not responsible for errors made in shipping addresses once the item has been sent. Any returned terrarium will incur a 20% restocking fee and buyer will pay for the shipping charges incurred.
I am obligated to collect NY sales tax.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Being that terrariums are living things I cannot accept returns or exchanges. I do guarantee your terrarium will arrive healthy. I have a high standard of quality for any items I use in my work and lovingly take care of them until we part ways. If you have any problems with your purchase please contact me. I want you to be happy!
Moss types that are seen in the photos may be substituted with a different type of depending on the quantity/quality of the moss I am able to harvest. It may be different but will all be just as lovely. :)
I can include a gift tag free of charge. If you would like this service, in the note to seller field when checking out, please enter your desired message.