Items are shipped in a sturdy recycled cardboard box or waterproof envelope. Gift wrapping available if requested.
I ship first class mail USPS or priority. Once the item ships I will provide tracking info so you are aware that it's on its way to you.
My shipping time is 3-5 days of your purchase. Most items are already made or only take a day or two to complete. However, during the Holiday season it could be longer so I encourage early Christmas shopping.
In the case of shipments outside of the US, the buyer is responsible for any customs fees.
I accept paypal and direct payment though etsy with most credit cards. If you are not completely happy with your purchase you can return it for a complete refund.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I would like for my clients to be completely happy with their purchases and I believe that you will be delighted with my "unique-to-you" handmade items. However, should something be not to your liking, I will gladly accept an exchange or return within 5 days of receipt. Please convo me right away upon receipt, if there is an issue.
The item must be returned in the original condition.
*** CANCELLATIONS OF Custom orders need to be made within 48hrs of purchase because the process of making the item would have began****** Refund would be 90% to cover cost of material for Custom orders.
If USPS tracking shows the item as delivered I will not be responsible for packages that show that the item has been delivered.
I am willing to make adjustment to your custom order if needed.
Please contact me within 1-2 business days of your item arriving. If there is an issues we will agree upon the resolution. Item should be shipped with tracking in the same or similar packaging and tags it was mailed with. Item should not have any stains, odors or tears.
If resolution is a refund. I will refund entire price once the item has been returned.
All items are made in a smoke-free environment. If you have any questions about any of our items or policies please do not hesitate to contact me either by sending an etsy convo or you can contact me at Knottyloop@gmail.com for any inquiries