Shipping is every Wednesday here at Gothique Alice.
Parcels are shipped via Airmail with the Irish postal carrier An Post.
Delivery within Ireland is not via Airmail.
⌘ Important ⌘ Shipping outside of Ireland can take up to two weeks even though we ship Airmail - sadly this is out of our control. Please plan your purchase with this in mind!
Shipping internationally may cause your parcel to attract duties and custom fees. These are the responsibility of you, the buyer. Please contact your local customs authority for more information on this.
I happily accept the following forms of payment:
♛ PAYPAL ♛
♛ CREDIT CARDS PROCESSED BY PAYPAL ♛ If you do not have a PayPal account, PayPal can safely and securely process your credit card information as payment. Choose PayPal as your payment method and follow the prompts for non-account holders.
⌘ DELAYED PAYMENT ⌘ Circumstances can happen, payments can get held up and I will try to be understanding. Good communication is essential! If your payment is delayed, I will contact you via email to sort out the situation. However, if you do not respond to my e-mails within three days, I will cancel the sale. Which would be a shame.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All Gothique Alice items are Custom orders by their nature and are non-returnable and non-refundable.
I want you to be thrilled with your purchase from us. If there is an issue with your order, such as incorrect item or damage, be sure to contact me so we can resolve it quickly - before leaving Feedback. ♡
We love creating special requests here at Gothique Alice! Please see our special 'Spell within A Spell' bottle for a customised, very personal Spell Bottle just for you.
Please feel free to contact me with any special requests or questions.
✴ Thank you for your patience in reading through this and for your support of artisan, Magical crafted goods. ✴