* I ship worldwide from California. Once your order ships, you will receive an email with tracking information.
*Please be sure to enter your " correct shipping address " for purchases.
*Your order will be shipped to your " Etsy Address we receive from you the buyer.
*Please keep in mind that I am not responsible for the parcel's time in customs. Guaranteed delivery dates for overseas orders are not available as they are subject to customs clearance in the destination country.
*Additional taxes and customs charges are the responsibility of the customer. I am in not responsible for these taxes and duties, and they shall be the responsibility of the buyer.
*We are NOT responsible for any lost, damaged or misplaced packages. Any claim should be addressed to relevant Postal service by Buyer.
*Shipping prices include handling.
*Shipping and handling fees are NOT refundable
* We try to do our part to save the environment, therefore we recycle boxes and packing materials.
* International orders take a bit longer for delivery. Sometimes they are held in customs for a time.
*Please keep in mind that I am not responsible for the parcel's time in customs I apologize but cannot provide delivery dates for international orders for they are not available, as they are subject to customs clearance in the destination country.
*I cannot be held responsible for any lost, damaged or misplaced packages during transit. My product is out of my hands once shipped.
* We are not responsible for any taxes, customs fees or other fees that another country may charge for importing an item.
* We accept payment via Paypal, or other Credit Cards via Direct Checkout
*Payment must be made in full and have cleared before the item is shipped.
*7.75% Sales Tax is applied to California purchases.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
RETURNS: If you find you are unhappy with your purchase, you can return it for a refund minus shipping charges. You must pay return shipping. Item must be in the same condition you received it. *Shipping and handling fees are NOT refundable *Return shipping is the responsibility of the customer. * ALL SALES FINAL ON CUSTOM ORDERS.
* We do not refund postage for unclaimed or undeliverable packages.
*If USPS and/or other shipping agency states that your item WAS delivered but it is "missing" from YOUR property we are not responsible to send a replacement.
A SPECIAL NOTE: I take great care In packaging your item with bubble wrap. If you are unhappy with your purchase and a return is necessary, PLEASE wrap in its original packaging material. Please DO NOT ship unwrapped.
* Due to the nature of cast iron products, there may occasionally be some minor imperfections or variations. * Cast Iron has inherit uneven surfaces. Painting Cast Iron White and Off White or Glossy makes these uneven surfaces stand out even more. *Colors may vary slightly due to the variations of monitors. * It is always our goal to give our customers 5 Star service and product. If for any reason you are not satisfied with your experience please send us a message thru Etsy Conversation, so we can rectify the situation. * If you are happy with your product and our service, please leave us feedback, so others buyers can see what your experience was with our shop. * We try to do our part to save the environment, therefore we recycle boxes and packing materials. * We are happy to paint our product your color choice. Please send us a message with a picture and the name of the color you are trying to obtain and we will do our best to match it for you.