Your order will be shipped within the specified time, 3-5 days, upon receipt of payment. I will send you a "convo" to confirm when your order has been shipped.
No tracking number or insurance is provided. If you would like to expedite your shipping time or insure your package at an additional cost, just let me know.
Canada Post Approximate Delivery times:
Standard Post within Canada.....5-10 business days. Shipping to United States............7-21 business days. International shipping...................2-10 weeks.
Please understand that shipping times can be delayed, for a number of reasons, weather, border/custom issues, holiday post office rush, etc. This is out of my control. I'll do my best on this end to mail your piece during the specified time, but please be patient.
I am not responsible for any customs fees which you may incur.
As of right now I am only accepting PayPal payments. You are not required to have a PayPal account, use any major credit card while checking out.
Check here for help: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
No refunds or exchanges unless:
If your order arrives and was damaged during transit, I will do my best to replace it. If this happens, please mail the item back to me promptly. If it was a "one of a kind" item and is no longer available, I will refund your money.
I do my best to ensure all relevant information is provided for each garment. Please feel free to ask additional questions about sizing, color, or fiber.
If You have any questions or concerns, please feel free to contact me!
Photos of you and your new Fiona Alice knitted accessory are always welcome. Let me know if you're ok with me sharing them on my blog. I'm always looking for exciting material and photos.
Let's keep in touch!
Say hi on Instagram: fiona_alice_ Or tweet: @fiona_alice_ For more behind the scenes: http://fiona-alice.tumblr.com/
Fiona Alice reserves the right to change prices or policies at anytime.