No shipments to Italy ever! Insurance is up to the buyer, I do always add a delivery confirmation for tracking but cannot guarantee what the post office does once it leaves me so on high priced items I do suggest Insurance, please wait to be invoiced.
Returns & exchanges
Returns for store credit only unless grossly misrepresented, items must be returned in same condition received and at owner's expense. I will in many cases alter an item to fit buyer as needed.