All packages are sent by letter Canada Air Mail without tracking or insurance. unless you choose a shipping upgrade. ******We are a small, two person business and financially cannot be responsible for lost or stolen packages. For items over the price of $50 we recommend you request tracked/insured shipping Please contact us before purchasing. Thank you!
Canada Air Mail (standard shipping) is the most economical method of shipping does not require any additional charges and arrives, just a few days longer. Shipping fees include packaging materials and time. We do our best to ship within 1-3 business days after payment is received. Custom orders naturally may take a little longer.
Shipping is automatically COMBINED on multiple purchases. Once your order is packed and weighed We REFUND shipping overages that have been charged with multiple orders. Estimated Time of Arrival will depend on the shipping method you choose.
Shipping Internationally Shipping upgrades Tracked and insured package to the US (insures up to $100 Canadian) ETA 4-6 business days Express shipping to the the US ETA 2-3 business days
You are responsible for any custom charges that may result when the package enters your country, please be aware of your country's restrictions.
Shipping upgrades to the other countries other than the US ,please send a conversation to your postage can be estimated.
INTERNATIONAL SHIPPING: Please note that international shipping (any country other than Canada) can take 1-5 weeks. Customs can hold items for up to 5 weeks.
We accept both PayPal and Direct Payment which means you can pay either by credit card or by debit card. Your parcel will be sent 24-72 business hours (excluding weekends and holidays) after payment has been received.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We want you to be happy with your purchase! If you are disappointed with your purchase in any way, please email me and return the unused item(s). You will be responsible for the cost of the return shipping and the refund will be for the item only not the shipping costs. If you have questions or require further photos of the items before you purchase, please send a conversation.
During the busy Christmas season, expect prolonged shipping times. Prevent disappointment and frustrations. Shop early, or upgrade shipping to Tracked Package or express post.