Orders are only shipped when payment has been made. E-checks must clear PayPal prior to shipping, which is generally between 3 and 5 business days.
Shipping charge calculation is based on the farthest distance. If your purchase is delivered to a closer location, and the actual shipping charge is significantly lower than what has been paid, the difference will be refunded via PayPal or credit card through Etsy shop payments. A notification will be sent to purchaser.
Domestic (US) shipping charges include Delivery Confirmation, in order to be sure that your package has arrived.
Whenever possible, items ordered will be shipped within three days. Notification will be sent to buyers after shipping has been completed.
Autena accepts PayPal and credit cards (Visa and MasterCard) through Etsy shop payments. E-checks accepted through PayPal-- a secure third party payment processor. Standard checks and money orders are not accepted.
Cancellation Policy: To cancel a purchase before shipping you must contact Autena via convo or e-mail. Cancellation after shipping will be handled as a return and is subject to return shipping fees payable by the buyer.
Taxes: All orders shipped to an Ohio address are charged sales tax upon check-out.
**International orders may be subject to custom fees, duty fees, and/or value added tax (VAT), which are the responsibility of the buyer.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Returns accepted, with purchase price refunded minus original shipping cost, as long as item(s) are in the same condition as when purchased. Please be sure items are well-protected when re-packing.
Buyer must pay return shipping charge and must purchase delivery confirmation for the return. Refunds will be given after returned item is received by Autena.
Recycled shipping materials are used whenever possible, in order save shipping costs as well as reducing waste in the world. Only clean, gently used boxes, padding and wrapping materials are used.