All items are ready to ship within 1 to 3 business days after the received payments.
I ship internationally via Japanese Post, which is safe, efficient and reliable. The item's local status within Japan can be tracked on Japanese Post's website (http://www.post.japanpost.jp), but the destination country's post office has the responsibility of maintaining tracking information once the item arrives in the country.
Depending on the address, it can take up to 14 business days to reach the shipping destination.
Please, note that any customs taxes and duties are upon the buyer's responsibility.
The payment method is through PayPal only. Shipments are proceeded 1 to 3 business days after payment has been received.
You don't need a PayPal account to purchase. PayPal accepts Visa, Mastercard, American Express, Discover and Echeck.
Please, follow the guide for using PayPal if needed: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If the package has been lost / damaged / or you are not satisfied with the quality, please, contact me at: elka.knit |at| gmail.com I'm doing my best to meet the highest customer's expectation.
Kindly note that the colors might be slightly different on your monitor than the color of the item you receive, and depend on the personal preferences.