Prompt delivery is a high priority as we know how frustrating it can be to wait for your items. All Items are dispatched within 3 working days but are typically dispatched the next working day. All items will be carefully wrapped with packing materials ready for their journey.
All items are dispatched from London, UK.
Typical delivery timelines are: Within the UK - 2-3 days after dispatch USA - 7-14 days (often within 7) after dispatch Within Europe - 5 - 14 days after dispatch
If you are aware that your country has a less than reliable postal service, please contact me so we can make arrangements to ensure your item reaches you as quickly as possible.
The majority of items are dispatched via recorded and signed mail. If an item is returned as a result of buyers not signing for or collecting items, the buyer will be provided with two options. Option 1 Receive a refund, less the cost of shipping and a 10% restocking fee. Option 2 have the item sent back them for an additional postage fee. The postage fee shall be as per the original postal fee. Buyers will have 7 days to choose an option. If no option is chosen within 7 days, option 1 shall be applied.
Buyers are responsible for any customs or import duties.
Should you wish to pay for an item in instalments, please contact me to make arrangements as I will be happy to work with you to do so.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Should your item arrive damaged, please contact me and I will resolve the issue as quickly as possible for you.
Discounts are available when purchasing multiple items, please contact me with details of the items you are interested in purchasing.