Porcelain Swan Vintage currently ships only within the US.
Shipping and handling time is 1 -2 business days. After payment has cleared, I usually ship the next day. Items are packaged with care so as to avoid any damage during transit. If you have any special shipping requirements or specifications, please don't hesitate to let me know. I do recycle boxes and shipping material. I strongly believe it is VERY important to keep our Earth as green as possible. Please do not feel if your item comes in a used box in paper shredding that I have not attempted to ship it properly.
All orders under 1 pound are shipped USPS First Class mail. For items that weigh more than 1 pound, priority mail is the usual path of transit unless it is a bulky item, I may use parcel in which case I provide the extra insurance at no cost to you.
~ Combined shipping ~
Combined shipping is gladly offered for multiple small item purchases. I can not combine shipping for glass or breakable items. When you are finished shopping, send me a message and I will adjust shipping based on your purchases. Additional items are added by weight, so please contact me first so I can ensure that you are not overcharged for shipping.
Payment can be made through PayPal or by credit card through Etsy direct checkout.
If you are new to Etsy or have any questions about payment, may I recommend Etsy's helpful article: http://www.etsy.com/help_guide_checkout.php
~ Layaway and Holds ~
Layaway is available for higher priced items. If you are interested in layaway, please contact me so that we can set up a plan.
Holds are available for that special item that you just have to have but need extra time to pay for. An item can be reserved for up to 48 hours at a time. When requesting a hold, it is implied that the buyer will purchase the item. If you are not 100% sure about the item, please refrain from placing a hold as it is unfair to serious buyers.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 6 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
~ All sales are final and nonrefundable~
Please be sure to thoroughly read the item description and view all item pictures. It Is inherent to the nature of vintage/antique items to contain normal signs of wear and usage. This shows the item's history and reflects its long lifespan.
I strive to accurately describe all items and their condition, however some minor flaws may go unnoticed. Any refunds that are approved are issued directly to the name on the order.
~ Lost or Damaged Packages ~
Refunds cannot be issued for lost packages at the hands of the postal service. Porcelain Swan Vintage always ships purchases with insurance coverage. Over the holidays there were several damaged items. The items were not kept by the buyers and I lost on the reimbursement after I not only reimbursed the buyer but sent and additional item to replace the broken one. ****PLEASE NOTE***I will no longer reimburse you for a damaged item until I receive payment from the postal service. You MUST keep the broken item , packing and box until you hear from me. My listings are wrapped with an abundance of caution and if anything it takes the buyer forever to open them. The United States Post Office from time to time mishandles boxes, rest assured my packages could be thrown across a room so if your little beauty arrives damage it is not my fault. I do not charge for all the wrapping materials and boxes that I use.
I strive to provide safe and secure packaging on all of my items.